Service & Support
We provide first-line support for your engineering, innovation and PLM* software applications in traditional and non-traditional ways, along with consulting, services and training to aid you in optimizing the results and productivity from your software investments.
Our seasoned professionals can provide you with everything from a few hours of consulting or customized training to all-encompassing multi-year implementation and productivity enhancing plans.
Also, be sure to have our free, monthly "Lunch & Learn" training web sessions on your schedule!
Telephone
support is provided with typical 1-hour turn-around times—with live response
available for mission critical incidences. In addition to traditional phone
support Acuity makes extensive use of “we are there” application sharing via
the internet, which allows us to “drive” your computer or server, taking care
of support and maintenance needs on a real-time basis. In most cases, through
the use of this technology, issues can be resolved in minutes and productivity
restored or enhanced immediately.
Acuity’s application sharing is completely secure and firewall friendly,
typically requiring no changes in your company’s network security measures.
In addition to traditional telephone software support your Acuity maintenance
agreement provides the following benefits.
- User update training with each major software release
- Web-based “live” support
- Annual on-site tool usage & efficiency review
- Engineering resource planning & optimization review
- Annual review & report of the support experience for your company
- Free monthly Lunch & Learn training sessions
Telephone support operates from 8:00 am to 8:00 pm Eastern Time, Monday through Friday. Support requests may also be submitted via e-mail to support@acuityinc.com. Email inquiries may be answered outside of standard business hours subject to staff availability.
Special projects and extended-hour support programs are also optionally available.
Contact information:
Our toll-free support line is 877.228.1750, and the Portland direct support line is 503.430.1056.
Acuity Solutions Incorporated7320 SW Hunziker Street #205Tigard, OR 97223Download our Maintenance & Support information sheet for more detals.
*as installed by Acuity
Representative Consulting & Service Offerings
CAD/CAM applications training
From new user to best practices, delivered in our classroom or at your company site, optimized for your business and engineering requirements
CAD/CAM/CAE installation support
Initial implementation to site-specific tuning and custom post processors
Product data/lifecycle management implementations (PDM/PLM)
Installation, work flow, end-user training and implementation support. Learn more.
ERP systems integration to PDM/PLM
Customized, automated upload or bi-directional synchronization with your ERP
Engineering data migrations
Plans and services for moving your legacy data forward or between systems, including model quality verification
CNC programming
Expert programming services to augment your capacity
Over-the-Shoulder support
One-on-one support for special tasks or projects and individualized training
Application optimization
Automate repetitive tasks and greatly improve productivity (includes KBE*)
Modeling, drafting, design and engineering
Services to help you through big projects or personnel shortages
Acuity follows the 3DM Project Management Methodology to assure a successful and cost-effective project execution.
Contact us via email to service@acuityinc.com
Our technology partners include Siemens PLM Software (UGS NX, Solid Edge, Insight, Teamcenter and Tecnomatix), Invention Machine (Goldfire Computer Aided Innovatioin), Kubotek USA (Validation Tool), Celeritive (VoluMill), Vistagy Inc. (FiberSIM composite design), Build!IT (QC & reverse engineering), DISCUS Software (QC/AS9102/FAI documentation), JETCAM (CAM & nesting software for composites & precision sheet metal), Moldex3D (plastic part & tooling simulation & analysis) and 3Dconnexion (3D input devices).
Structured and Consultative Training
Structured courses can be taught in one of our training locations, at your company site or at an off-site location near you. Structured classes have formal courseware and are intended to cover material needed by the majority of the applications users. Examples of structured courses include:
- Solid Edge Starter & Advanced
- I-deas Starter, Advanced & I-deas to NX transitional training
- NX Starter & Advanced, Surfacing, Sheet metal, etc.
- NX CAM Starter, Advanced, Special & Post Processor creation
- Teamcenter for information authors
- Teamcenter for information consumers
- Invention Machine Goldfire Insight, user and administration
In addition to a wide range of structured classes, many variations of company-specific and consultative training options are available.
Acuity believes that the right kind of training properly applied will have immediate and direct productivity benefits. As your engineering technology partner we strive to make your training investment a strong, bottom-line contributor.
Contact us via email to training@acuityinc.com
Training Events
Lunch & Learn Events
| Date |
Tool |
Topic | Register |
|---|---|---|---|
| 01/20/2011 | NX |
NX for Industrial Designers: Working with Freeform modeling and S/T |
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| 02/17/2011 | NX | On machine probing- Graphically program your Renishaw probe using NX | |
| 03/17/2011 | NX | Using multiple configurations in NX CAM to improve productivity and standardize programming | |
| 04/21/2011 | NX | NX Drafting Best Practices: Creating Symbols and other Annonations | |
| 05/19/2011 | NX | NX Assembly best practives, managing large assemblies | |
| 06/16/2011 | NX | ||
| 07/21/2011 | NX | NX Sheet metal: Use Cases in the Context of an Assembly | |
| 09/15/2011 | NX |
Identifying and resolving problems with projection vectors in 3 axis and 5 axis profiling |
|
| 08/18/2011 | NX | ||
| 10/20/2011 | NX |
Chamfer tools, corner rounding, endmills - using tracking points in NX CAM |
|
| 11/22/2011 | NX | ||
| 12/20/2011 | NX |
2D and 3D IPWs (in process workpieces) How to use each technique, along with a discussion of advantages and disadvantages |
|
| 01/26/2012 | NX |
On Machine probing - graphically program your Renishaw Probe | Registration Links: 9AM PST/12PM EST or 12PM PST/3PM EST |
|
| 02/23/2012 | NX |
NX Assemblies: Using Synchronous Technology in Assemblies | Registration Links: 9AM PST/12PM EST or 12PM PST/ 3PM EST |
|
| 03/22/2012 | NX |
NX CAD: How to create User Defined Features (UDF's) | Registration Links: 9AM PST/12PM EST or 12PM PST/3PM EST |
|
| 04/26/2012 | NX |
NX CAM: whats new in NX 8 | Registration Links: 9AM PST/12PM EST or 12PM PST/3PM EST |
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| 05/24/2012 | NX |
NX for Industrial Designers: Working with Freeform modeling and S/T | Registration Links: 9AM PST/12PM EST or 12PM PST/3PM EST |
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| 06/28/2012 | NX |
Chamfer tools corner rounding endmills - using tracking points in NX CAM | Registration Links: 9AM PST/12PM EST or 12PM PST/3PM EST |
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| 07/26/2012 | NX |
What's New in NX 8 Drafting - Best Practices | Registration Links: 9AM PST/12PM EST or 12PM PST/3PM EST |
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| 10/11/2012 | NX |
Display Configurations and Selection Tools in Assembly | Registration Links: 9AM PST/12PM EST or 12PM PST/3PM EST |
|
| 11/29/2012 | NX |
NX Sheet metal: Use Cases in the Context of an Assembly | 9AM PST/12PM EST or 12PM PST/3PM EST |
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| 01/01/2011 | SE | ||
| 01/06/2011 | SE | ||
| 02/03/2011 | SE |
Using a 2D .DWG file to create a Solid Edge Synchronous Solid Part |
|
| 03/03/2011 | SE | ||
| 04/07/2011 | SE | Animations and showing motion in Solid Edge | |
| 05/05/2011 | SE |
Presentation and Visualization Tips using ERA (explode, render, animate) |
|
| 06/02/2011 | SE |
Insight-You've got it, what is it? Solid Edge Integrated data management (PDM). |
|
| 07/07/2011 | SE | ||
| 08/04/2011 | SE | Display Configuration and Zones in Solid Edge Assembly | |
| 09/01/2011 | SE | ||
| 10/06/2011 | SE |
The Standard Parts Library and how to set it up in Solid Edge |
|
| 11/09/2011 | SE | ||
| 12/01/2011 | SE | ||
| 01/12/2012 | SE | ||
| 02/09/2012 | SE | ||
| 03/08/2012 | SE |
Basic Synchronous sheet metal modeling | Registration Links: 9AM PST/12PM EST or 12PM PST/ 3PM EST |
|
| 04/12/2012 | SE |
Little known drafting tools (Goal Seeking, Layers, Sheet Metal inspection, Symbols/Blocks, Draw In View) | Registration Links: 9AM PST/12PM EST or 12PM PST/3PM EST |
|
| 05/10/2012 | SE |
Basic Synchronous Part Modeling | Registration Links: 9AM PST/12PM EST or 12PM PST/3PM EST |
|
| 06/14/2012 | SE |
Creating a 3D solid from a 2D drawing | 9AM PST/12PM EST or 12PM PST/3PM EST |
|
| 07/12/2012 | SE |
Synchronous Assembly Design | Registration Links: 9AM PST/12PM EST or 12PM PST/3PM EST |
|
| 08/09/2012 | SE |
Basic surfacing in Solid Edge | Registration Link: 9AM PST/12PM EST or 12PM PST/3PM EST |
|
| 09/13/2012 | SE |
Create in Place; 'Why am I so misuderstood?" | Registration Links: 9AM PST/12PM EST or 12PM PST/3PM EST |
Solid Edge ST4 installation, licensing and hardware requirements
The Acuity blog and links to additional resources for our software users will soon be added to this page.
Informational Events
| Date | Description | Register |
|---|---|---|
|
Tue, 02/28/2012 - 11:00am PST |
What’s New in NX 8 Modeling, Assemblies and Drafting: training webinarThis webinar from the Education Services group at Siemens PLM Software is an introduction to what’s new in NX 8.0 focusing on a few different areas of modeling, drafting, and assemblies. We’ll touch on some user interface changes and some specific enhancements.
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Wed, 02/29/2012 - 11:00am PST |
Getting Control over CAE Data and Processes
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Thu, 03/01/2012 - 10:00am PST |
Building the PLM Foundation with PDM
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Wed, 03/07/2012 - 10:00am PST |
Innovation—the Lifeblood of American companiesWe all know that innovation is the lifeblood of American companies. Are you happy with how yours is going? Are new ideas being generated and managed as well as they could be?
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Wed, 03/07/2012 - 11:00am PST |
Capture & Manage your IP with Decipher EngineeringDecipher Engineering™ from Innovation Asset Group is an enterprise software solution that takes a uniquely business-oriented approach to managing Intellectual Property all along the IP Value Chain™—from the point of ideation through portfolio management and commercialization. Decipher provides a central repository for all your IP assets and related data, a flexible platform for workflow automation and reporting, and a superior visualization dashboard to see how everything interrelates.
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Tue, 03/13/2012 - 10:00am PST |
Manufacturing Data Management - How data management helps to make parts better, faster & at lower cost.This recording of one of our web meetings will discuss and demonstrate how fully integrated data management significantly enhances the manufacturing environment. Managing tooling, NC tool paths and other related engineering data, including the communicatioin of data to the machine controllers, can now all be done in a single environment, eliminating errors and greatly enhancing productivity. |
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Thu, 03/15/2012 - 10:00am PST |
NX CAE Practical Applications WebinarThis is a live webinar series held the 3rd Thursday of every other month. It begins at 10:00 a.m. PT/1:00 p.m. ET and will last approximately one hour. Dates and Topics for 2012 are:
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Tue, 03/20/2012 - 11:00am PST |
Impact of changing your CAD modeling kernelAttend this webcast and learn about the three main core technologies of CAD, how they work together and how they are different. If you use or are considering a purchase of SolidWorks, you need to attend this event. Kernel-change topics include:
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Wed, 03/21/2012 - 10:00am PST |
Innovation—the Lifeblood of American companiesWe all know that innovation is the lifeblood of American companies. Are you happy with how yours is going? Are new ideas being generated and managed as well as they could be? |
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Wed, 03/21/2012 - 10:00am PST |
PLM World (NX and Team Center Users)Mar 21 - Apr 13, 2012 Apr 14 - Mar 10, 2012 Why You Should Attend:
For more information click here |
